Introduction
This privacy policy applies to ladybearbooks.com owned and operated by Lady Bear Ebooks LLC. This privacy policy describes how ladybearbooks.com collects and uses the personally identifiable information you provide on our website: ladybearbooks.com. It also describes the choices available to you regarding our use of your personally identifiable information and how you can access and update this information.
ladybearbooks.com respects your privacy. As we develop our online presence, we will revise our Privacy Policy to reflect our practices and to meet any legislative or other requirements. The terms of this Privacy Policy form part of and should be read in conjunction with the Terms of Use and Licenses which govern this Website.
Collection of personally identifiable information
ladybearbooks.com is the sole owner of the information collected on ladybearbooks.com. ladybearbooks.com collects personally identifiable information from our users at several different points on our Web site.
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and billing address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
After registering an account with us, you will receive an email containing a welcome message and your login details. After successfully completing a purchase, you will receive an email invoice of your order.
If you purchase a gift certificate from us, we will ask you for the name and email address of the recipient in order to fulfill the purchase request. The information is not used for any other purpose.
ladybearbooks.com will collect information generated by its webservers for the purpose of assessing the technical performance of its systems and to enhance service levels.
From time to time, we may also request and you may choose to provide us with personally identifiable information through the use of the Website or through email addresses available from our Website.
If you do not provide us with the personally identifiable information that we request, we may not be able to properly assess your request for service and the level of service we can provide you may be reduced to the extent that you do not provide us with relevant information.
We will not collect sensitive information about you from anyone else without your consent.
Use and Disclosure of Information
We will use personally identifiable information you provide to us for the purpose of providing you with the service or product that you have requested. We do not share personally identifiable information with third parties.
We will not sell, rent, trade, share, reveal or disclose any of your personally identifiable information, unless:
- you have specifically requested that we do so;
- we deem it necessary to provide you with services you have requested;
- required to disclose personal data in response to lawful requests by public authorities;
- as required by law, such as to comply with a subpoena, bankruptcy proceedings, or similar legal process;
- our terms and conditions state that we will;
- when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; or
- We have reason to suspect that unlawful activity has been, is being or may be engaged in and the use or disclosure of your personally identifiable information is a necessary part of our investigation of the matter or in reporting our concerns to relevant persons or authorities.
We may provide aggregate information and statistics about ladybearbooks.com’s customers, sales traffic patterns and related site information to third parties but these statistics will not include individual personally identifiable information. We use a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.
Sharing your information with third parties
We use your information only as set out in this Policy and will not sell, rent or pass your information on to others for marketing purposes without your consent.
We may however provide aggregate statistics about our customers, sales traffic patterns and related site information to reputable third-party vendors and relevant affiliate partners, but these statistics will include no personally identifying information.
We never pass on information to any third party which would enable the recipient to identify you personally, except:
- For the purpose of processing purchase transactions (credit card, PayPal, etc.), and
- Where we believe in good faith that this release is reasonably necessary to comply with the law.
We may provide information to the following service providers for the reasons set out below.
| Third Party | Information | Purpose | Lawful basis |
|---|---|---|---|
| Payment processing services including PayPal and Stripe | Personal details, including your name, address, phone number, email address, credit card numbers, expiry dates and CVV codes, and your IP address | Payment processing | Legitimate interests |
Cookies
Our site uses cookies to keep track of your visits to our website. A cookie is a small file that can be stored by your browser on your computer’s hard drive. We may use these to do a number of things:
- We use cookies to deliver content specific to your interest and to save your password so that you don’t have to re-enter it every time you visit our site.
- Cookies help us to recognise when you next visit our website and note the recommendations displayed to you. This allows us to tailor the service we provide to your preferences.
You can usually change your browser so that it will not accept cookies.
What Are Cookies?
ladybearbooks.com places tiny text files called cookies onto your computer, tablet or mobile device. This is standard practice for almost all websites.
Cookies are not harmful to your computer and are an essential part of online shopping. They allow us to give you a more efficient customer experience.
What Are Cookies Used For?
There are two main types of cookie; we call them “first party” and “third party” cookies.
- First party cookies are small data files that we use for things such as keeping track of what you’ve put in your basket and remembering who you are when you return to our site. We don’t save personal information such as credit card details in the cookies we create.
- Third party cookies are set on our behalf. The most important of these are Google and Commission Junction, who display text or banner adverts on our behalf on a number of other reputable websites or in Internet search results. Commission Junction does not collect personal data from our website. Because our website uses Google Analytics to help us optimise our web pages and better understand the website’s traffic, if you visit us while you’re logged in to your Google account (like Gmail, for example) then some of your browsing activity on our site may be recorded by Google.
Cookies enable us to meet our contractual obligations to make payments to third parties (like Google) when a product is purchased by someone who has visited our website from a site operated by those parties.
Email and In-App Marketing
We send three types of timely messages to our members:
| Message type | Consent-type | Purpose | Lawful basis |
|---|---|---|---|
| Subject category recommendation newsletters | Opt-in | Members can sign up to receive occasional, curated reading suggestions from our editors. You can control which newsletters you receive, if any, here. | Consent |
| Critical system, policy or service announcements | You can’t opt out of these necessary, critical messages, except by closing your account with ladybearbooks.com. | We, very rarely, need to contact our members to advise them of changes to our services or policies, or system updates. | Legitimate interests |
| Reminders and ad hoc alerts | Opt-out | In our role as a recommendation service we will occasionally contact you with reading recommendations (like a new ebook from an author you’ve read before); or we might remind you that you left an ebook in your shopping cart – that kind of thing. You can opt out of these messages here. | Legitimate interests |
How can I access the personal information that ladybearbooks.com holds?
Contact our support team and they’ll be glad to help.
Can I withdraw consent and request the deletion of my information?
Yes – just contact our support team and they’ll be glad to help.